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Service promise

Comprehensive service system, ZOZEN establishes a new industry standard for professional services.
From boiler system design to post-sales support, our comprehensive, round-the-clock, end-to-end service system provides our clients with complete support for their business needs.

  • 12-month

    free maintenance

  • 24-hour

    hotline on standby

  • 365-day

    all year round operation

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FAQs View More
  • When the fuel viscosity is 150-160 cST, the project should be reviewed as a full fuel-handling system, not just a boiler body. For a 12 t/h heavy fuel oil steam boiler, ZOZEN Boiler typically checks the fuel source, storage temperature, transfer equipment, burner-side heating, filtration, and atomization conditions before confirming the design. The goal is to make sure the fuel can enter the burner in a stable and usable state. The first item is fuel preparation. Heavy fuel oil at 150-160 cST n...
    12 Jun 2026
  • For a 12 t/h heavy fuel oil steam boiler, the burner should be selected according to the actual fuel condition, the steam load, and the combustion method required by the project. In ZOZEN Boiler projects, the burner is not treated as a separate accessory. It is matched with the furnace volume, fuel viscosity, atomization method, control system, and operating pressure as one complete combustion package. Heavy fuel oil is different from light oil or gas. It has higher viscosity, so stable combust...
    12 Jun 2026
  • Yes. When a 10 ton gas boiler is purchased for a project in Azerbaijan, installation support and project coordination should be discussed together with the boiler itself. A boiler is not only a pressure vessel and burner; it is also part of a wider system that includes gas piping, water treatment, electrical supply, control cabinets, chimneys, and commissioning work. If these parts are planned separately, the project may face delays during installation. If they are reviewed together, the site wo...
    12 Jun 2026

Discover the power of ZOZEN's boiler
parts system

If you have any questions about the selection, purchase and installation of
boiler parts, please contact us

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Latest news View More
  • ASME Certification Supports ZOZEN Boiler’s Biomass Gas-Fired Boiler Export to Brazil
    Brazil is an important sugarcane-producing country, with a mature sugarcane sugar industry chain and abundant bagasse resources. According to project information, Brazil produces more than 200 million tons of bagasse annually. How to convert bagasse from an agricultural by-product into a usable resource has become one of the focuses for local sugar producers. ZOZEN SZS Series Gas-Fired Steam Boiler Exported to Brazil The project supported by ZOZEN Boiler is the “CNBC500 Carbonization S...
    09 Jun 2026
  • ZOZEN Thermal Oil Boilers Empower Quality Improvement Across Multiple Industries
    In industries such as chemicals, plastic packaging, new materials, and building materials, thermal energy supply is closely related not only to production continuity, but also to product quality and operating costs. As companies place higher requirements on process temperature control, fuel adaptability, and system stability, thermal oil boilers are becoming an important heat source in many industrial applications. Based on different fuel conditions and production needs, ZOZEN Boiler continues t...
    02 Jun 2026
  • From Cartons to Films: ZOZEN Boiler Supports Stable Production in the Packaging Industry with Diverse Thermal Energy Solutions
    Packaging connects production with consumption. A carton, a piece of corrugated board, or a roll of plastic film may look light and simple, but behind each of them is a stable, continuous, and process-matched thermal energy system. As demand continues to grow in food packaging, industrial packaging, e-commerce packaging, and plastic packaging, the packaging industry is placing more specific requirements on boiler equipment: stable steam supply, fuel adaptability, process temperature control, ope...
    26 May 2026

How to buy and get more information

If you want to learn more about our boilers、solutions & service please contact us now

  • Understanding your needs
  • Make solutions for you
  • Keep follow-up service
Understanding your needs

First, you can communicate with our professional boiler consultant through email, telephone or online chat.

Here are some questions we need to know from you,eg:
1. What are your available fuel and energy saving requirements?
2. What is the emissions standard in your city?
3. What is your expected capacity of your boiler?

Make solutions for you

Next, according to your needs and conditions of use, we will provide
energy saving and reliable boiler system solutions.

——“ Let your boiler operate more efficiently and economically”

Keep follow-up service

We will regularly communicate with you to know about operating condition of your boiler,and provide guidance according to your requirements. If you have other demands, we will help you immediately.
Include:

Parts
Parts
Debugging
Debugging
Repairing
Repairing
Installation
Installation
Maintaining
Maintaining
Train
Training