ZOZEN Quality Miles Journey in the First Quarter of 2024

Modern manufacturing has surpassed the traditional concept of production and processing by incorporating services as an indispensable component. As a well-established industrial boiler manufacturer, ZOZEN Boiler has been implementing its after-sales service plan, the "Quality Miles Journey," since 2018. This initiative comprehensively assesses aspects such as service attitude of engineers, equipment quality, automation level, safety performance, and appearance, aiming to provide users with safe and reliable equipment and meticulous after-sales service.

In an increasingly competitive market environment, after-sales service has become a crucial element for companies to achieve differentiation and competitive advantage. ZOZEN Boiler keenly recognizes this reality and is committed to improving customer satisfaction by providing thoughtful and professional support and assurance. In the first quarter of 2024, ZOZEN Boiler actively carried out after-sales visits in the Jiangsu region, targeting industries such as textiles, wood processing, heating, and food, and received widespread recognition and satisfaction from customers.

ZOZEN Boiler's after-sales visits in the Jiangsu region

Jiangsu is one of China's important textile industry bases, with a large group of textile enterprises and a complete industrial chain. As one of Jiangsu's pillar industries, the textile industry places high demands on boiler equipment. ZOZEN Boiler's engineers visited the sites of Jiangsu Mingyuan Textile Co., Ltd. and Nantong Xinlikai Industry and Trade Co., Ltd., addressing users' practical issues and providing suggestions to further enhance boiler performance, which earned high satisfaction from customers.

During the inspection at Jiangsu Mingyuan Textile, ZOZEN engineers identified and successfully resolved the problem of low water level during boiler installation. They also proposed suggestions for equipping pressure transmitters and furnace temperature transmitters, further improving the performance of biomass steam boilers. Moreover, Nantong Xinlikai Industry and Trade greatly benefited from ZOZEN Boiler's professional guidance. The engineers visited the site to instruct the combustion operation of the boiler, making adjustments based on the user's production load changes to ensure more efficient operation, yielding excellent results.

ZOZEN chain grate biomass steam boiler operating at Mingyuan Textile

Additionally, Jiangsu is also a significant gathering place for the wood processing industry, with numerous wood processing companies and manufacturers of wood products. Considering the industry's high requirements for boiler combustion operation and safety, ZOZEN Boiler's professional services have received widespread acclaim in the region. During the service provided to Dongtai Shengyang Wood Industry, ZOZEN engineers carefully examined the combustion operation of the biomass steam boiler and resolved issues such as misalignment of the soot blowers and uncertainty in the ash discharge door's direction that could potentially affect the boiler's normal operation and efficiency. The engineers also adjusted the positioning knobs of the water level controller and improved the slope plate inside the feeding port, further enhancing the boiler's operational convenience.

ZOZEN engineer inspecting the boiler's operation

Moving forward, ZOZEN Boiler will continue to advance its after-sales service plan, extending its coverage to more regions and industries. Through continuous communication and deep collaboration with users, ZOZEN Boiler will persistently provide more efficient, safe, and reliable boiler solutions.