ZOZEN Timely Delivers Boiler Fitting for Project in Zimbabwe Free of Charge

ZOZEN Boiler has always advocated the concept of "customer demand as the guide and customer service as the first" to put customer's interests in the first place and provide comprehensive and high-quality service for every customer from pre-sales to after-sales phases.

ZOZEN Boiler puts customer's interests in the first place by timely solving customer's problem

In the July of 2020, ZOZEN's sales manager received a message from Zhejiang Dinson Holding Co., Ltd. that its inlet and outlet flange of feed water pump of DZL series coal-fired boiler purchased from ZOZEN was broken during the transportation to Zimbabwe, so the pump could not be connected with the boiler's tube.

The inlet and outlet flange of feed water pump was broken during the transportation to Zimbabwe

Then, our sales manager timely reported the situation to the after-sales service center of ZOZEN Boiler. On the basis of photos sent from Dinson, ZOZEN advised Dinson to replace the whole pump body because boiler needed to constantly output heat energy while feed water pump needed to constantly supply water for boiler to ensure the safe and stable operation of the whole boiler system.

According to the cooperation agreement, the transportation of complete set of boiler equipment with auxiliary machine and accessories was at Dinson's own risk, which meant that ZOZEN has no responsibility for the broken inlet and outlet flange of feed water pump. However, when Dinson asked help from us, ZOZEN Boiler, adhering to the principle of "service first", actively allocated the resource and delivered a new feed water pump to Dinson to ensure that the boiler project would not be affected.

ZOZEN Boiler won Dinson's trust and appreciation with good brand reputation

Zhejiang Dinson Holding Co., Ltd is a large-scale enterprise engaging in producing, selling and providing service about chrome ore, high-carbon ferro-chromium, stainless steel wire rod,stainless steel coil, round steel, tube adobe and so on. Thanks to abundant chrome ore resource, Dinson has established a modern ferro-chromium smelting plant with a 5000-hectare chrome ore field in Zimbabwe. The first-phase project's annual output of high-carbon ferro-chromium reached 100,000 tons and annual production value reached 10 million dollars.

Industrial boiler is necessary for heat supply. After a careful comparison and selection of boiler manufacturers, Dinson Holding finally chose ZOZEN who has always committed to providing high-quality products and service for customers as the steam boiler supplier.

ZOZEN Boiler reached a friendly cooperation with Dinson Holding

Based on the actual situations in Zimbabwe, ZOZEN Boiler recommended DZL series coal-fired boiler which burned medium-quality soft coal. DZL series packaged boiler is a kind of horizontal three-pass water-fire tube chain grate boiler. The boiler proper is a longitudinal single drum. The drum inside was installed with thread smoke fire tube to form the convention heating surface while the drum and water-cooled walls of two sides form the furnace heating surface. The packaged boiler is convenient to be installed with less infrastructure construction investment. After the boiler parts are delivered to the site, you only need to connect the pipeline,valve, air and flue gas duct and control wiring together to start the boiler.

DZL series chain grate steam boiler produced by Wuxi Zozen Boilers Co., Ltd.

ZOZEN Boiler with outstanding product performance and professional after-sales service has won a good reputation from numerous customers and has become a reliable brand in the industrial boiler industry.