Pay equal attention to products and services, ZOZEN conducted return visits to boiler rooms

For over 30 years, ZOZEN has always been committed to the research and development, production, sales and after-sales service of boilers. The boiler belongs to special equipment, and its after-sales service is a very complicated project, covering a series of contents such as quality assurance, maintenance service, parts supply and technical consultation after the boiler is sold. Under the fierce market competition, ZOZEN adheres to customer-centered strategy and establishes a perfect customer information feedback system to effectively solve user needs and enhance user experience.

One set of 7 million Kcal YQW series thermal oil heater and one set of 12 tph gas-fired steam boiler are running in the boiler room ofAnhui Xinheng New Material Technology Co., Ltd. ZOZEN service engineer carried out a detailed inspection on the boiler proper, the parameter setting of the control cabinet and the electrical part of the control system. The inspection results showed that the boiler was running smoothly, the line condition was good, and the electrical protection device was normal.

ZOZEN service engineer inspected the control cabinet

During the inspection process, the boiler operator of Xinhengxin New Materials proposed that there was a suspected gas leak in the gas pipeline. ZOZEN service engineer applied soap bubbles to the gas pipe connection to check the suspected of leaking. It was found that the soap bubbles at the junction of a pipe near the gas valve group was increasing. ZOZEN service engineer immediately wrapped the pipe with tape and tightened it. Xinhengxin New Materials expressed its gratitude to ZOZEN service engineer and was very satisfied with the products and services of ZOZEN.

YQW series thermal oil heater for Xinheng New Materials

In order to effectively achieve the effect of returning visits, ZOZEN will archive and summarize the collected data and information to fully understand the suggestions and requirements of users, and provide the basis for the upgrade and improvement of the boiler products.