ZOZEN after-sales team completes the gas-fired hot water boiler maintenance for the heating company in Beijing

As a well-known gas-fired boiler manufacturer in China, ZOZEN Boiler has established a comprehensive after-sales service system. ZOZEN promises to take actions immediately after receiving the maintenance information. This time, ZOZEN quickly responded to Beijing Beiran Lvgu and completed the boiler maintenance timely to help the user reduce the economic loss and ensure the heating supply for surrounding residents as scheduled.

ZOZEN gas-fired hot water boilers for clean heating

Before the heating season, major heating companies including Beijing Beiran Lvgu located in Pinggu District of Beijing carried out the inspection and maintenance on the equipment and facilities in boiler rooms in advance in order to improve the heating supply service and ensure the safety and warmth of people in winter. During the hot testing, the boiler operator found that the burner could not be ignited. After checking the boiler system, he still could not find the root cause and sought help from the after-sales department of ZOZEN Boiler.

After receiving the information, the director of ZOZEN after-sales department quickly sent engineers to the site. After the inspection, ZOZEN engineers found that the problem was caused by the failure of flame detector of the burner. As is known, the flame detector can detect the real-time combustion conditions according to the combustion characteristics of the flame. Once the flame combustion state is abnormal or the flame is extinguished, the flame detector will automatically give the signal to ensure the stop of fuel supply when the flame is extinguished. It is an important part of the furnace safety monitoring system of the gas-fired boiler. It should be replaced once damaged.

ZOZEN after-sales team quickly responded to customer demands

Through multi-party coordination, ZOZEN engineers helped Beiran Lvgu replace the flame detector and adjust the air-fuel ratio to make the boiler in a better operating state. After the 24 hours of trial operation, ZOZEN and Beiran Lvgu confirmed that the boiler system was normal. Finally, ZOZEN engineers also introduced the precautions of flame detector maintenance and daily operation of the boiler system to the boiler operator in order to ensure the stable and long-term boiler operation during the heating period.

At present, this set of ZOZEN gas-fired hot water boiler is in normal working condition to realize the heating supply for 24 hours a day. Previously, the boiler has successfully completed the heating supply for last three heating seasons. According to the feedback from surrounding residents, central heating is economic with good heating effects. The room temperature can be maintained at over 20℃. The boiler is fueled by natural gas, so the air pollutant emission is less and the air is more flesh.

The heating business in the north is closely related to people's livelihood, so major heating companies should provide the sufficient and timely heating supply for the residents. ZOZEN gas-fired hot water boilers as the main heating equipment will stick to their positions. Meanwhile, ZOZEN after-sales team will provide technical support for heating companies to guarantee a warm winter for many people.